Privacy Policy

Effective Date: 01 July 2025

This Privacy Policy is a summary of the relevant sections from the Terms and Conditions of Ride Car Rentals. It explains how we collect, use, disclose, and protect your personal data.

Please read this document along with the full Terms and Conditions for complete legal coverage.

We protect your information using strict security measures and recommend you avoid sharing sensitive data via unsecured channels.

Contact our Privacy Officer at support@riderental.com.au for data-related requests.

1. Collection of Personal Information

We collect personal data via:

• Rental inquiries and reservations
• Telemetric Vehicle Monitoring System (VMS) data: location, speed, distance
• Financial and billing information
• Incident reports (accidents, theft)
• Photographs, CCTV, and driver ID documentation

2. Use of Personal Information

Data is used for purposes including:

• Managing your rental experience
• Monitoring vehicle condition and claims
• Fraud prevention, credit management
• Marketing (with your consent)

3. Disclosure of Personal Information

We may share your data with:

• Affiliates, service providers, insurers, repairers
• Authorities (for tolls, fines, legal obligations)
• Law enforcement when legally required
• Credit agencies and debt collectors for unpaid accounts
• Parties involved in rental-related incidents

4. Vehicle Monitoring System (VMS)

All vehicles include VMS technology which records:

• Real-time GPS location
• Speed and distance data
• Remote immobilisation capability for misuse or non-payment

By renting with us, you consent to this data collection and use.

5. Marketing Communications

With your prior consent, we may send you promotional emails or mail. You can withdraw consent at any time via opt-out options or account settings.

6. Privacy Complaints

If you have concerns about how your data is handled, you may submit a complaint. See Annexure 6 of our Terms for details.

7. Access and Correction Rights

You have the right to:

• Access your personal data
• Request corrections of inaccurate or outdated data

To do so:

• Submit a Written Request: Include enough detail to identify your records.
• Send to: support@riderental.com.au
• Verification: We may request ID for security purposes.
• Timeline: We aim to respond within 30 days.
• Outcome: You’ll be given access or a reason for denial, with next steps.

8. Credit-Related Information Management

If you default on payments over $150, we may report this to credit bodies. You have rights to access and correct this data as outlined in our Credit Policy.

9. Additional Information

Our full Credit Policy and Statement of Notifiable Matters are available on our website or at any rental location.

10. Contact Us

For questions about this policy or your personal data, email our Privacy Officer at support@riderental.com.au